Anyone interested in the direction that business applications are evolving toward these days will have encountered the term “gamification.” In addition to the fact that my spell checker insists on changing it to “ramification,” I don’t much like the word—it seems a little too contrived. But, gamification looks like it is here to stay, even though experts have widely different views about what gamification is.
The basic idea is simple. People like games, but they don’t like work. Games are fun—so put key elements of games into work, and work will become fun. Too much of a stretch?—I don’t think so. I think gamification fits extremely well with computational selling (sales automation, sales force automation, etc.) In fact, I have always been downright enthusiastic about the idea.