Ed. – Mark Smith is an expert in enterprise software and business technology innovations and the CEO and Chief Research Officer of Ventana Research. Mark has worked in the software industry for 25 years, leading innovations in research and technology and has held CMO, research and product development roles at research and software companies. He was rated the 2011 Software Industry Analyst of the Year and one of the Top Ten Technology Influencers in 2012. He started Ventana Research more than a decade ago.