Jim Baston is the authority on Proactive Service®, an approach for technical service firms to integrate their field service teams into their business development strategy. He has worked with thousands of technicians and their management teams to help them transform the service experience and reap the rewards of windfall profits that were locked in business relationships. He is author of Beyond GREAT SERVICE – The Technician’s Role in Proactive Business Growth. For more information on Jim and the Proactive Service® approach, please visit www.jimbaston.com.
Recent Posts by Jim Baston:
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