Jim Baston is the authority on Proactive Service®, an approach for technical service firms to integrate their field service teams into their business development strategy. He has worked with thousands of technicians and their management teams to help them transform the service experience and reap the rewards of windfall profits that were locked in business relationships. He is author of Beyond GREAT SERVICE – The Technician’s Role in Proactive Business Growth. For more information on Jim and the Proactive Service® approach, please visit www.jimbaston.com.
Recent Posts by Jim Baston:
- Prioritize Sales Opportunities to Maximize ResultsSuccessfully playing the hand you've been dealt takes skill and nerve and an understanding of the most effective way to play those cards. Your opportunity portfolio is the same - you need to know what's most important for your success and work on that.
- Teaching Techs to Promote Your BusinessEd. – Another new contributor to The HUB, Jim Baston, author of Beyond Great Service and the leader behind Proactive Service – a targeted and practical program to help technical service organizations achieve their business goals. Jim holds an MBA and is actively involved in the technical service business. We are very happy to have ...